Refund policy
RETURN & REFUND POLICY
We want you to be satisfied with your purchase from Magic of LEDs. Please review the following return and refund terms carefully before placing your order.
14-DAY RETURN POLICY
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition in which you received it and must be:
- unused;
- uninstalled;
- free from signs of wear or outdoor use;
- complete with all original parts, accessories, manuals, and components;
- returned in its original packaging.
You will also need your receipt or proof of purchase.
Products that have been used for an event, temporary installation, commercial display, rental, photo shoot, exhibition, wedding, party, or similar purpose are considered used products and are not eligible for return, except where the product was delivered damaged, defective, or incorrect.
Products showing signs of installation, use beyond what is reasonably necessary for inspection, event use, outdoor use, wear, modification, damage caused after delivery, or missing parts or packaging may not be eligible for return.
HOW TO REQUEST A RETURN
To request a return, please contact us at:
Please include:
- your order number;
- the reason for the return;
- photos of the product;
- photos of the original packaging.
We may also request additional photos or video to verify the condition of the product before approving the return.
If your return is accepted, we will provide instructions on how and where to send your package.
Items sent back to us without prior return authorization will not be accepted.
You can contact us at support@megicofleds.com with any questions regarding a return.
RETURN SHIPPING
For returns that are not related to damage, defects, manufacturing issues, or an incorrect item, the customer is responsible for all return shipping costs.
Because many of our products are large, oversized, or require special packaging, return shipping costs may vary significantly depending on the product and destination.
For oversized products, we may provide an estimated return shipping cost before the return is authorized where required by applicable law.
We strongly recommend using a trackable and adequately insured shipping method when returning an item.
If the product arrives damaged, defective, or different from what was ordered, please contact us before returning the product so we can review the issue and provide appropriate instructions.
DAMAGES, DEFECTS, AND INCORRECT ITEMS
Please inspect your order as soon as possible after delivery.
If your item arrives damaged, defective, or incorrect, please contact us promptly at:
Please include your order number and clear photos or videos showing the issue.
Depending on the circumstances, we may provide replacement parts, technical assistance, repair options, replacement of the product, or another appropriate solution.
Please do not discard the original packaging or damaged components until we have reviewed your claim and provided instructions.
MADE-TO-ORDER PRODUCTS
Most products sold by Magic of LEDs are made to order.
A product being made to order does not automatically mean that it is a custom or personalized product.
Standard products ordered in the sizes, colors, lighting options, and configurations shown on our website may be eligible for return under this policy, provided they meet all return eligibility requirements.
CUSTOM AND PERSONALIZED PRODUCTS
Products that are manufactured, modified, or configured specifically according to a customer's individual request are considered custom products.
Custom products may include, but are not limited to:
- non-standard sizes;
- custom colors;
- custom LED configurations;
- custom electrical specifications;
- custom structural modifications;
- customized control systems;
- customer-requested design changes;
- personalized products;
- products manufactured according to customer-provided specifications.
Custom-made and personalized products are not eligible for return or exchange, except where the product is damaged, defective, incorrect, or where applicable law provides otherwise.
If you are unsure whether a product will be considered custom, please contact us before placing your order.
EVENT, RENTAL, AND TEMPORARY USE
Our products may be used for weddings, parties, events, exhibitions, restaurants, hotels, commercial displays, photo shoots, and other installations.
However, purchasing a product for temporary use does not make it eligible for return after that use has taken place.
Products that have been used for:
- weddings;
- parties;
- corporate events;
- exhibitions;
- trade shows;
- photo or video shoots;
- temporary commercial installations;
- rentals;
- seasonal displays;
- other temporary installations
are considered used products and are not eligible for return, except in cases involving damage, defects, or an incorrect item.
ORDER CANCELLATIONS AND CHANGES
Because most of our products are made to order, production may begin shortly after an order is confirmed.
If you need to cancel or modify your order, please contact us as soon as possible at:
If production has not yet started, we will make reasonable efforts to accommodate your cancellation or requested changes.
Once production has started, cancellation or modification may no longer be possible.
Custom-made or personalized orders may become non-cancellable once production has begun.
NON-RETURNABLE ITEMS
The following items are generally not eligible for return:
- custom-made or personalized products;
- products manufactured according to customer-requested specifications;
- products that have been installed or used;
- products used for events, rentals, exhibitions, commercial displays, or temporary installations;
- products showing signs of wear, outdoor use, modification, or damage after delivery;
- products missing original parts, accessories, or packaging;
- gift cards;
- products specifically marked as Final Sale or Non-Returnable on the product page.
Please contact us if you have questions about whether a specific product is eligible for return.
EXCHANGES
If you would like a different standard product, size, or configuration, please contact us.
In most cases, the simplest process is to return the eligible item you currently have and place a separate order for the new product once the return has been approved.
Custom-made, personalized, installed, or used products are not eligible for exchange, except in cases involving damage, defects, or an incorrect item.
REFUNDS
Once we receive and inspect your returned product, we will notify you whether the refund has been approved.
If the return is approved, the refund will be issued to your original payment method.
Please note that your bank, credit card issuer, or payment provider may require additional time to process and post the refund to your account.
Additional charges paid for expedited, express, or special shipping services are generally non-refundable, except where the return is due to our error or where applicable law requires otherwise.
Any refund of standard outbound shipping charges will be handled in accordance with applicable consumer protection laws.
If you have questions about an approved refund, please contact us at:
APPLICABLE CONSUMER RIGHTS
Nothing in this Return & Refund Policy is intended to limit any rights that customers may have under applicable consumer protection laws.
Where applicable law provides additional or different rights, those legal requirements will apply.
CONTACT US
If you have questions about returns, refunds, cancellations, exchanges, damaged products, or the eligibility of a specific product, please contact our customer support team:
Email: support@megicofleds.com
You can also contact us through the chat on our website.
