SHIPPING POLICY

All of our products are made to order unless otherwise stated on the product page.

Because each product is manufactured after an order is placed, the total delivery time consists of two stages: production time and shipping time.

STANDARD SHIPPING

Production typically takes approximately 10–14 days after the order is placed and confirmed.

Once production and quality inspection are completed, the product is prepared for shipment.

Standard shipping typically takes approximately 20–30 days after production, depending on the destination, carrier operations, customs clearance, transportation conditions, and other circumstances outside our reasonable control.

The total estimated time from order placement to delivery is generally approximately 30–45 days.

Please note that all production, shipping, and delivery times are estimates and are not guaranteed unless we expressly confirm a specific delivery date in writing.

If you need your order by a specific date, we strongly recommend contacting our customer support team before placing your order so we can provide a current production and delivery estimate.

FREE SHIPPING

Selected products include free standard shipping within the contiguous United States.

When free shipping applies, it will be clearly stated on the product page.

Free shipping does not automatically apply to all products, express air delivery, international shipments, or special delivery arrangements unless otherwise stated.

EXPRESS AIR DELIVERY

Express air delivery may be available for certain products and destinations.

If you require faster delivery, please contact our customer support team before placing your order so we can confirm:

• availability of express air delivery for your product and destination;
• estimated delivery time;
• additional express shipping cost.

You can contact us by:

Email: support@megicofleds.com

or through the chat on our website.

Production typically takes approximately 10–14 days.

Express air shipping typically takes approximately 10 additional days after production is completed.

Therefore, the total estimated time from order placement to delivery with express air shipping is generally approximately 20–25 days, depending on the product, destination, carrier operations, customs clearance, and other circumstances.

Express air delivery must be arranged and confirmed with our customer support team in advance and is not automatically included with every order.

TRACKING INFORMATION

Once your order has been shipped and tracking information becomes available, we will provide the tracking details using the contact information associated with your order.

Please note that tracking information may not become available immediately after the shipment leaves the production facility.

SHIPPING DELAYS

Shipping and delivery times may be affected by circumstances outside our reasonable control, including carrier delays, customs clearance, severe weather, transportation disruptions, holidays, remote delivery locations, or incorrect shipping information provided by the customer.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you using the contact information provided with your order.

OVERSIZED & FREIGHT DELIVERIES

Certain large LED trees and other oversized products require freight delivery rather than standard parcel delivery.

Freight carriers may require direct contact with the recipient by phone, email, or text message to schedule a delivery appointment. The customer is responsible for providing accurate contact information at checkout and for remaining reasonably available to coordinate and accept delivery.

For oversized or freight shipments:

• delivery may require a scheduled appointment;

• an adult recipient may be required to be present at the delivery location;

• the carrier may contact the customer directly using the phone number and/or email address provided with the order;

• delivery cannot always be completed without prior confirmation from the recipient.

The customer is responsible for responding to reasonable delivery scheduling attempts made by Magic of LEDs or the shipping carrier.

If delivery cannot be completed because the customer does not respond, fails to schedule or accept delivery, provides incorrect or incomplete contact or address information, or refuses delivery without prior authorization from Magic of LEDs, additional carrier charges may apply.

Such charges may include storage fees, redelivery fees, address correction fees, return transportation charges, handling fees, or other reasonable carrier-imposed expenses.

These additional costs are the responsibility of the customer to the extent permitted by applicable law and payment-provider rules.

Failure to respond to the carrier, schedule delivery, or accept delivery does not automatically cancel the order or entitle the customer to a full refund.

SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address and contact information when placing an order.

Please carefully review your shipping details before completing your purchase.

If you notice an error in your shipping information, please contact us as soon as possible at:

support@megicofleds.com

or through the chat on our website.

Once an order has been shipped, changes to the delivery address may not be possible.

CONTACT US

If you have questions about production times, shipping options, express air delivery, or the estimated delivery date for a specific product, please contact our customer support team:

Email: support@megicofleds.com

You can also contact us through the chat on our website.