Refund policy
RETURN & REFUND POLICY
At Magic of LEDs, operated by MAGIC LEDS LLC, we want our customers to be satisfied with their purchases. Because our products are primarily made to order, please review the following cancellation, return, and refund conditions carefully before placing an order.
ORDER CANCELLATIONS
Orders may be canceled within 3 calendar days from the date the order is placed.
To request a cancellation, please contact our customer support team as soon as possible:
Email: magicofleds.team@gmail.com
You may also contact us through the chat on our website.
Cancellation requests received after the 3-day cancellation period may not be accepted because the product may already be in production.
If an eligible cancellation is approved, the refund will be issued to the original payment method.
RETURNS
We have a 10-day return policy, which means you have 10 calendar days after receiving your order to request a return.
To be eligible for a return, the product must:
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be unused and uninstalled;
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be in the same condition in which it was received;
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show no signs of damage caused after delivery;
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include all original parts, accessories, controllers, power supplies, instructions, and other components;
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be returned in its original packaging whenever reasonably possible;
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include proof of purchase or the applicable order information.
Before returning any product, you must contact us and receive return authorization and shipping instructions.
Products sent back without prior return authorization may not be accepted.
To request a return, contact:
Email: magicofleds.team@gmail.com
or use the chat on our website.
If your return request is approved, we will provide instructions regarding where and how the product must be returned.
The return address will be provided after the return request has been reviewed and approved.
MADE-TO-ORDER PRODUCTS
Most of our products are manufactured after an order is placed.
Standard made-to-order products that have not been specially customized may be eligible for return under the 10-day return policy described above.
The fact that a standard product was manufactured after the order was placed does not automatically make it a custom product.
However, products manufactured according to special customer requirements may be subject to the restrictions described in the Custom and Special Orders section below.
CUSTOM AND SPECIAL ORDERS
Products manufactured or modified according to customer-selected specifications may be considered custom or specially configured products.
This may include products with special:
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sizes or dimensions;
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colors;
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lighting configurations;
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electrical configurations;
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control systems;
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designs;
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components;
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or other specifications requested by the customer.
Custom and specially configured products are generally not eligible for return or exchange after production has begun, except where required by applicable law or where the product arrives defective, damaged, materially different from the approved specifications, or incorrect due to an error on our part.
Customers are responsible for carefully reviewing and confirming custom specifications before production.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order as soon as possible after delivery.
If your product arrives damaged, defective, incomplete, or different from the product you ordered, please contact us promptly at:
Please include your order information and, when possible, clear photographs or video showing the problem.
We will review the issue and determine the appropriate solution, which may include:
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replacement parts;
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technical assistance;
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repair;
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replacement of the product;
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partial refund;
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or full refund,
depending on the nature of the problem and applicable law.
If the return is required because the product arrived damaged, defective, materially incorrect, or because we sent the wrong product, MAGIC LEDS LLC will cover reasonable return shipping costs or provide other appropriate return arrangements.
RETURN SHIPPING COSTS
For an approved return that is not related to a defect, shipping damage, incorrect item, or error by MAGIC LEDS LLC, the customer is responsible for the cost of return shipping.
Return shipping costs may vary depending on the size, weight, destination, and shipping method.
We strongly recommend using a trackable and appropriately insured shipping service for returned products.
MAGIC LEDS LLC is not responsible for returned products that are lost or damaged during return transportation when the customer arranges the return shipment independently.
Please do not ship a product back until you have received return authorization and shipping instructions from us.
ORIGINAL SHIPPING CHARGES
Original shipping and delivery charges are generally non-refundable when a customer voluntarily returns a product that was correctly manufactured and delivered as ordered.
Original shipping charges may be refunded when appropriate if the return results from:
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an incorrect product sent by us;
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a defective product;
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shipping damage;
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or another error attributable to MAGIC LEDS LLC.
This does not limit any rights available to customers under applicable law.
EXCHANGES
If you would like a different standard product, size, or configuration, please contact our customer support team before returning your current product.
Depending on the circumstances, the simplest procedure may be to return the eligible product and place a separate order for the replacement product.
Custom or specially configured products may not be eligible for exchange once production has begun.
FINAL SALE ITEMS
Products specifically identified as Final Sale before purchase are not eligible for voluntary return or exchange, except where required by applicable law or where the product arrives defective, damaged, materially incorrect, or different from what was ordered.
REFUNDS
Once we receive your returned product, we will inspect it and notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method used for the purchase.
Please note that after we issue a refund, your bank, card issuer, or payment provider may require additional time to process and post the refund to your account.
A deduction may be made from an otherwise eligible refund when permitted by applicable law if the returned product has been damaged, used, modified, installed, or returned with missing components as a result of circumstances for which the customer is responsible.
REFUNDS FOR CANCELED ORDERS
If an order is canceled within the permitted 3-day cancellation period and the cancellation is approved, the applicable refund will be returned to the original payment method.
After the 5-day cancellation period has expired, cancellation and refund eligibility may be limited because production may already have begun.
CONTACT US
If you have questions about cancellations, returns, damaged products, exchanges, or refunds, please contact our customer support team:
MAGIC LEDS LLC
Brand: Magic of LEDs
Email: magicofleds.team@gmail.com
You can also contact us through the chat on our website.
